Refund policy

Return Policy

If you are not satisfied with your online purchase you may return new and unused items in their original packaging for a replacement or refund within 15 days of delivery, with the exception of items marked Clearance or Final Sale. For hygienic reasons all hair and wigs are FINAL SALE. 

If you need to return an item, please Contact Us at LionettiHCS@gmail.com with your order number and details about the product you would like to return. We will respond with instructions for how to return items from your order.  

If your return is a result of an error on our part (i.e. incorrect or defective item), we will cover the shipping costs. Contact Us with your order number and items for return, and we will provide a Return Authorization Number (RA#), shipping label and instructions for returning incorrect items from your order. 

If a refund is needed, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).